Effective Date: 15 October 2026
Welcome to Lidaas Premium. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Lidaas Premium
Lidaas Premium is an online jewellery store serving customers in Pakistan. We offer artificial jewellery, fashion accessories, and related products through our website and official social media channels.
Customer Support: WhatsApp: 0339 4912000
2. Product Images, Videos & Colour Disclaimer
We make reasonable efforts to display our jewellery products as accurately as possible through photographs, videos, product descriptions, and other visual content.
- Actual product colours may vary slightly due to camera settings, lighting conditions, photography equipment, video recording, editing, screen resolution, and individual device display settings.
- Product photographs and videos are intended to provide a visual representation of the jewellery. Minor differences in colour, brightness, reflections, and appearance may occur.
- The size, design, material, stones, accessories, and other important product details will be described as accurately as reasonably possible.
- Any filters, background enhancements, studio lighting, or visual effects used in product photography are intended to improve presentation and do not mean that the physical product has been altered to match an unrealistic representation.
- Customers are encouraged to read the complete product description and review all available photographs and videos before ordering.
Important: This disclaimer applies to minor visual variations only. It does not remove a customer’s legal rights if a product is materially different from its description, defective, damaged, or incorrectly supplied.
3. Product Information & Quality
We aim to provide accurate information regarding product design, colour, dimensions, materials, included accessories, and pricing.
Artificial jewellery may require appropriate care to maintain its appearance. Unless expressly stated in a product listing, do not assume that an item is made of solid gold, genuine silver, precious gemstones, or any particular metal.
Descriptions such as premium quality, silver-tone, gold-tone, zircon, crystal, pearl, or stone will be used according to the information available for the particular product.
4. Prices & Promotions
- All product prices will be displayed in Pakistani Rupees (PKR), unless otherwise stated.
- Delivery charges, applicable taxes, and other additional charges will be disclosed where applicable before order confirmation.
- Promotional prices, discounts, bundles, and limited-time offers are subject to their stated terms and availability.
- We reserve the right to correct genuine pricing or listing errors, subject to applicable law and fair customer communication.
- An order will not be cancelled merely because a customer has relied on a valid advertised price.
5. Orders & Order Confirmation
Orders may be placed through our website or official ordering channels.
- Customers must provide accurate contact information and a complete delivery address.
- Orders may be confirmed through a phone call, WhatsApp message, email, or website notification.
- We may contact customers to verify order details before dispatch.
- If an item becomes unavailable, we will inform the customer and discuss an appropriate solution, including a refund where applicable.
- We will not treat an order as successfully confirmed until the applicable confirmation process has been completed.
6. Payments
Available payment methods will be displayed at checkout or communicated during order confirmation.
If advance payment is required for a particular product, promotion, or order, the payment requirement must be clearly communicated before the customer completes the purchase.
Customers should retain their payment confirmation and order reference. We will handle payment disputes, failed transactions, duplicate payments, and eligible refunds in accordance with our stated policies and applicable law.
7. Shipping & Delivery
We aim to dispatch and deliver orders within the estimated timeframe communicated at checkout or during order confirmation.
- Delivery times are estimates and may be affected by courier operations, weather, public holidays, or other circumstances outside our reasonable control.
- Customers are responsible for providing accurate delivery details and a reachable phone number.
- Any applicable shipping fee will be communicated before the order is finalised.
- If a delivery is delayed significantly, customers may contact our support team for an update.
- We will work with the customer to resolve lost, misdelivered, or damaged shipments in accordance with our delivery and refund policies.
8. Returns, Exchanges & Refunds
Customers should review our separate Return, Exchange & Refund Policy before placing an order.
If an item is defective, damaged on arrival, incorrect, or materially different from its description, please contact us promptly with your order details and supporting photographs or an unboxing video, if available.
We will review the complaint and provide an appropriate remedy in accordance with applicable law and our published policy.
For hygiene and product-protection reasons, we may apply reasonable conditions to returns of jewellery that has been worn, damaged through misuse, or returned without its original packaging. Such conditions will not override any mandatory legal rights.
Any change-of-mind return conditions, reporting deadlines, return shipping costs, and refund processing times will be stated separately and clearly before purchase.
9. Customer Responsibilities
Customers agree to:
- Provide truthful and accurate order information.
- Use the website lawfully and respectfully.
- Avoid fraudulent orders, fraudulent payment claims, and deliberate misuse of promotional offers.
- Contact customer support to resolve order-related issues.
- Avoid attempting to interfere with website security, functionality, or other customers’ access.
We may take appropriate action against suspected fraud or misuse, subject to applicable law.
10. Intellectual Property & Copyright
Unless otherwise stated, the Lidaas Premium brand name, logo, website design, original product photographs, promotional graphics, product videos, written descriptions, marketing materials, and other original content are owned by or lawfully used by Lidaas Premium.
You may not copy, download for commercial reuse, reproduce, republish, modify, distribute, sell, or use our original images, videos, logos, or marketing materials for another business without prior written permission from the relevant rights holder.
Viewing or purchasing a product does not transfer ownership of our intellectual property.
This section does not claim ownership of third-party material that we do not own, and it does not restrict uses permitted by applicable law.
11. Website Content & Availability
We aim to keep our website available and product information accurate. However, temporary interruptions, maintenance, technical errors, or stock changes may occur.
We may update product listings, photographs, descriptions, prices, and website features. Changes will not remove rights already granted to customers under applicable law.
12. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We are not responsible for losses caused solely by circumstances beyond our reasonable control, provided that this does not remove any legal obligation to the customer.
Our policies do not excuse misleading product descriptions, defective goods, failure to meet applicable consumer obligations, or other unlawful conduct.
13. Privacy & Customer Information
We may collect information such as customers’ names, phone numbers, delivery addresses, order details, and payment-status information to process orders, arrange delivery, provide customer support, and meet legal obligations.
Customer information will be handled in accordance with our separate Privacy Policy and applicable law. We will explain any relevant third-party processing, such as courier or payment services, in that policy.
14. Complaints & Customer Support
For order questions, complaints, delivery issues, or return requests, contact:
Lidaas Premium Customer Support
WhatsApp: 0339 4912000
Please provide your order number and a clear description of the issue so we can assist you efficiently.
We aim to resolve complaints fairly and promptly. Nothing in this section prevents a customer from exercising any legal rights or pursuing an available legal remedy.
15. Applicable Law
These Terms & Conditions are intended for customers purchasing from Pakistan and will be interpreted subject to applicable laws of Pakistan and the relevant provincial or territorial consumer-protection laws.
Any dispute will be handled by the competent authority or court in accordance with applicable law.
16. Changes to These Terms
We may update these Terms & Conditions when necessary. The latest version and its effective date will be published on our website.
Changes will apply prospectively to the extent required by law. Mandatory consumer rights will remain unaffected.
17. Contact Us
For questions about these Terms & Conditions, product details, orders, or customer support:
Brand: Lidaas Premium
WhatsApp: 0339 4912000
Thank you for shopping with Lidaas Premium.
Elegance in Every Detail.