Effective Date: 15 October 2026
At Lidaas Premium, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us through WhatsApp or our official social media channels.
By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.
1. Information We Collect
Depending on how you interact with our store, we may collect the following information:
Personal Information
- Full name
- Mobile phone number
- Email address, if provided
- Delivery address, city, and postal code
- Order details, purchase history, and customer support messages
Payment Information
- Payment method and transaction reference
- Payment status and relevant payment confirmation details
Payments may be processed by third-party payment providers. We do not intend to collect or store your complete payment card details or banking passwords.
Technical Information
- IP address and browser or device information
- Website pages visited and interactions with our store
- Cookies and similar technologies, where enabled
- Referral sources and basic website performance information
We collect only the information reasonably needed for the purposes described in this policy.
2. How We Use Your Information
We may use your information to:
- Process and confirm your jewellery orders.
- Arrange shipping and delivery within Pakistan.
- Contact you about order confirmation, payment, delivery, returns, or refunds.
- Respond to customer inquiries through WhatsApp, email, or social media.
- Maintain transaction records and prevent fraudulent orders.
- Improve our website, product listings, customer experience, and store performance.
- Send promotional offers and product updates where permitted and, when required, with your consent.
- Meet applicable legal, tax, accounting, and regulatory obligations.
We do not sell customers’ personal information as a business practice.
3. WhatsApp & Social Media Communication
If you contact Lidaas Premium through WhatsApp, Facebook, Instagram, or TikTok, we may use the information you provide to respond to your inquiry and manage your order.
These platforms operate under their own privacy policies and terms. Information shared with them may be processed according to their respective practices.
If you receive promotional messages from us, you may request that we stop sending marketing messages. We may still contact you about an existing order or another necessary service matter.
4. Cookies & Website Tracking
Our website may use cookies or similar technologies to:
- Keep the shopping cart and checkout working.
- Remember relevant website preferences.
- Understand website traffic and performance.
- Measure marketing campaign effectiveness.
- Support advertising and product promotions, where enabled.
If we use tools such as Google Analytics, Meta Pixel, or similar services, those providers may collect information about website visits and interactions according to their own policies and applicable settings.
Where required, we will obtain consent before using non-essential cookies or advertising trackers. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
5. Advertising & Remarketing
If enabled, advertising tools may help us measure advertisements or show relevant Lidaas Premium promotions to people who have interacted with our website or social media content.
We will use these tools subject to applicable consent requirements and platform policies. We do not intentionally send customers’ passwords, complete payment-card details, or other unnecessary sensitive information to advertising platforms.
You may be able to control personalised advertising through the relevant platform’s privacy and advertising settings.
6. When We Share Information
We may share limited information with trusted third parties when reasonably necessary to operate our store, including:
- Courier and delivery companies: to deliver your order.
- Payment providers: to process or verify payments.
- Website and e-commerce providers: to host and operate our store.
- Analytics and advertising providers: to measure website performance or campaigns, where enabled.
- Professional advisers or government authorities: where required by law or necessary to establish, exercise, or defend legal claims.
We expect service providers to handle information according to their applicable obligations and the services they provide.
We do not sell your personal information to third parties.
7. Data Storage & Security
We take reasonable measures to protect customer information against unauthorised access, loss, misuse, alteration, or disclosure.
Access to customer information should be limited to people and service providers who need it to perform relevant business functions.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We will handle security incidents in accordance with applicable legal obligations.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, and legal or accounting requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable retention obligations.
9. Your Privacy Choices & Requests
Subject to applicable law and any relevant exceptions, you may contact us to request:
- Information about the personal data we hold about you.
- Correction of inaccurate contact or account information.
- Deletion of information that we no longer need or are legally required to retain.
- Withdrawal of consent where processing is based on consent.
- An end to promotional communications.
We may need to verify your identity before responding to certain requests. Some records may need to be retained for legitimate business or legal reasons.
To make a request, contact us using the details in Section 13.
10. Children’s Privacy
Our website is intended for people who can lawfully make purchases or use the website with appropriate parental or guardian involvement.
We do not knowingly seek to collect children’s personal information unnecessarily. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.
11. Third-Party Websites & Services
Our website or social media pages may contain links to third-party websites, payment services, courier tracking pages, or other external platforms.
We are not responsible for the privacy practices of independent third-party websites. Please review their privacy policies before sharing personal information with them.
12. Updates to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, services, or applicable legal requirements change.
The latest version will be published on our website with its effective date. Where required by law, we will provide additional notice or obtain consent for material changes.
13. Contact Us
For privacy questions, data correction requests, deletion requests, or other concerns, please contact:
Business Name: Lidaas Premium
WhatsApp: 0339 4912000
Website: Your official Lidaas Premium website
Email: Add your official customer-support email address before publishing.
We will review privacy-related requests and respond within a reasonable timeframe, subject to applicable law.
Thank you for trusting Lidaas Premium.
Elegance in Every Detail.